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Privacy Policy

Your trust matters to us. Learn how we collect, use, and protect your personal data and photos.

Privacy Policy

At Photos Edit Hub, protecting your privacy and your photos is something we take seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our website and services.

Last updated: 18 August 2026

Information We Collect

Depending on how you use our services, we may collect:

  • Personal Information: Your name, email address, and phone number, provided when you contact us or place an order.
  • Order & Photo Data: The images, or links to images (for example Google Drive links), that you share for editing, along with the instructions you give us. These are treated as strictly confidential.
  • Payment Information: Payments are handled by our payment provider. We receive confirmation of a successful payment and a reference number, but we never see or store your full card, UPI, or bank details.
  • Usage Data: Basic technical details such as browser type and pages visited, which may be collected through cookies to help the site work properly.
  • Communication Data: Records of your messages when you reach us by email, WhatsApp, or our contact form.

How We Use Your Information

We use the information we collect to:

  • Provide and deliver our photo editing services
  • Communicate with you about your order, updates, and support
  • Process your payment and send your receipt
  • Improve our website and services
  • Send occasional updates or offers, only if you have opted in
  • Meet our legal and accounting obligations

Legal Basis for Processing (EU & UK)

If you are in the European Union or the United Kingdom, we process your personal data on one or more of these legal bases:

  • Contract: to take your order and deliver the editing service you asked for
  • Consent: where you have opted in, for example to receive updates or offers
  • Legitimate interests: to run, secure, and improve our website and service, in a way that does not override your rights
  • Legal obligation: to meet tax, accounting, and other legal requirements

Your Photos & Confidentiality

Your photos are safe with us. Images you share are used to complete the editing you requested, and only the editors assigned to your order can access them. Our editing team and business operations are based in India, and your photos are processed there. We never sell or rent your photos, and we never share them for third-party marketing. The only other use we may make is showing selected edited images in our portfolio, and we do this only with your clear, explicit permission, which you can decline or withdraw at any time, as explained in our Terms.

Once your order is complete and delivered, we keep your files only for the short period set out under Data Retention below, and then delete them.

Our Role: Controller and Processor

For the personal details you give us directly, such as your name, email, and order information, we act as the data controller. For the photographs you send us for editing, you are the data controller, because they are your images and often include people whose relationship is with you. In that case we act as your data processor, editing the images only on your instructions.

As our client, you are responsible for having the necessary rights and, where required, the consent of anyone identifiable in the photos you submit, as also set out in our Terms. We process those images only to carry out your order, keep them strictly confidential, and delete them in line with the retention periods set out below.

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We only share what is necessary with trusted providers who help us run the service:

  • Razorpay, our payment processor, to securely handle transactions
  • Cloud storage and hosting providers that store your files and order records and keep our website running
  • Legal authorities, only when we are required to by law

These providers act as our processors. They may use your data only to perform services for us, and they are bound by confidentiality and data-protection obligations. We do not allow them to use your information for their own purposes.

International Data Transfers

Our services are provided to business and professional clients internationally. We serve customers in the United States, United Kingdom, Europe, Australia, and other countries. Because our editing team is based in India, your photos and personal data are processed there, and may also be stored with service providers located in India or other countries. This means your information may be transferred to, and handled in, a country different from your own.

Whenever we transfer personal data internationally, we rely on appropriate safeguards, such as standard contractual clauses or equivalent protections, so that your information stays protected to the standard described in this policy, regardless of where it is handled.

Data Retention

We keep your information only for as long as we need it:

  • Final delivered files: Your completed, final files stay available on the delivery link throughout your 6-day correction window, and this window resets with each free correction (up to a maximum of two). It is your responsibility to download them within this time. If a window passes with no correction requested, the delivery link is deleted the following day, so please keep your own backup.
  • Original uploads & working files: The images you shared and any working files created during editing are kept only during each active 6-day correction window, so that any free corrections can be carried out. If a window passes with no correction requested, they are permanently deleted the following day. Each free correction, up to a maximum of two, starts a new 6-day window.
  • Order & payment records: Basic records are kept only for as long as required to meet our legal and accounting obligations, and then deleted.

Cookies

Our website may use a small number of cookies to help it function and to understand how the site is used. You can disable cookies through your browser settings, though some features may not work as expected.

Data Security

We protect your information using secure (SSL/TLS) connections, encryption where appropriate, and access controls that limit access to the team members who need it to work on your order. No method of electronic storage or transmission is ever completely secure, but we take reasonable and appropriate steps to keep your data safe.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will act quickly to contain and assess it. Where the law requires, we will notify the relevant data protection authority, and we will inform you without undue delay if the breach is likely to result in a high risk to your rights, explaining what has happened and the steps you can take to protect yourself.

Your Privacy Rights

Wherever you live, you can contact us to access, update, or delete your information, request a copy of your data, or opt out of marketing at any time. Depending on your region, you have additional rights:

  • Europe & United Kingdom (GDPR / UK GDPR): You may access, correct, or erase your data, restrict or object to how we use it, ask for your data in a portable format, and withdraw consent at any time. You can also complain to your local data protection authority, or to the UK Information Commissioner's Office (ICO).
  • United States (including California): You may ask what personal information we hold, request that we delete or correct it, and opt out of any sale or sharing of your data. We do not sell your personal information, and we will never treat you differently for exercising these rights.
  • Australia: You may access and correct your personal information, and raise a privacy concern with us or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, just email us and we will respond within the time required by the laws that apply to you.

Children's Privacy

Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has shared information with us, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time as our services or the law change. When we do, we will post the revised version on this page, so please check back occasionally to stay informed.

Contact Us

For any privacy-related question, or to exercise any of your rights, please contact us at contact@photosedithub.com.

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